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Message Center

Stay connected with the FranMantra team and handle all your communication in one simple, organized space.

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Check, reply, and manage your conversations in seconds with the FranMantra team.

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    Franchise Questions Answered Explore Our FAQs

    The Message Center is a centralized communication hub within the CRM where users can send, receive, and manage all customer and internal team messages. It helps streamline communication across email, SMS, and chat in one place.

    Yes. The Message Center allows authorized users to initiate and send messages directly to leads, prospects, and customers. Users may select the appropriate communication channel such as email or SMS and all interactions are automatically recorded for complete visibility.

    Every conversation is saved within the customer’s profile in the Message Center. You can access the complete conversation history, review message statuses, and add internal notes to support better follow-ups and collaboration.

    Yes. The system supports both automated and scheduled messaging. Users may configure predefined responses or schedule messages for delivery at a specific time, which is particularly useful for follow-ups, reminders, and appointment notifications.

    Yes. The Message Center supports collaborative access. Team members with the appropriate permissions may view and respond to shared conversation threads, ensuring seamless communication continuity and timely resolution of inquiries.

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