Call Integration (Inbound/Outbound)
FranMantra’s Call Integration (Inbound/Outbound) enables franchise teams to make and receive calls directly within the CRM ensuring every conversation is tracked, recorded, and linked to the right lead or contact.
All calling activity is centralized, creating visibility, accountability, and continuity across the franchise network.
Inbound Call Management
Handle all incoming calls efficiently with real-time call routing and CRM context. Calls are automatically logged against the correct lead or contact, ensuring no opportunity is missed and response quality remains consistent.
Outbound Call Campaigns
Plan, schedule, and execute outbound call activities directly from the CRM. Support structured follow-ups, prospect outreach, and campaign-driven calling with complete visibility into outcomes.
Agent Call Handling
Monitor and manage agent performance across inbound and outbound calls. Track call activity, engagement levels, and responsiveness to ensure service standards and operational goals are consistently met.
Call Analytics & Insights
Access real-time analytics on call volume, response times, engagement trends, and outcomes. Use data-driven insights to optimize calling strategies, improve conversion rates, and strengthen decision-making.
